AI case study · Example project
Calls went to voicemail during jobs and after 5 pm. Emergency leads were calling the next plumber on Google.
The question: How do I make customer service and response times better?
Why this question matters
Speed wins service jobs. When a caller reaches voicemail, they usually call the next business on Google. An AI receptionist answers every call, sorts emergencies from routine requests and keeps the customer informed.
The project, step by step
Every caller answered, every job dispatched
Example: a plumbing company with 4 trucks in Rankin and Madison countiesCalls went to voicemail during jobs and after 5 pm. Emergency leads were calling the next plumber on Google.
- 01 · ASK
The question
We measured response times for a week: the average caller waited 3 hours 40 minutes for a call back.
- 02 · AI + TOOLS
Connect the right tools
We use AI on top of the apps already in the business:
AI voice receptionistTwilio SMSGoHighLevel CRMGoogle CalendarServiceTitanClaude - 03 · TASKS + AGENTS
Turn it into tasks and agents
- Answering agent picks up every call, 24/7, in a friendly local voice
- Text-back agent follows up by text with anyone who hangs up
- Dispatch agent sends emergencies to the on-call tech with the address and notes
- 04 · CONTROL PANEL
Manage it from one screen
We build a control panel that ties the texts, emails, tasks and logistics together, with a person approving anything important.
Today’s activity
This example is based on systems Travis Finseth has built and used in his own businesses. The company, names and figures are illustrative; your free assessment gives real estimates for your business.
Related services
AI Receptionist · AI for Business · Get a free AI assessment